How the Order Process Works & Lead Time
Dear Customer,
You have decided to place an order with us, but you may be wondering how the entire process works. We are happy to explain.
What we create is the result of over 20 years of experience producing historical reconstruction equipment for numerous groups across Europe. Each order is treated individually. At every stage of the process, you will receive complete and transparent information regarding the progress of your commission.
Lead Time
The production time depends on:
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the complexity of the product,
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the level of customization,
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our current production capacity.
We are a small artisan workshop currently composed of six specialists. Each member of our team is responsible for a specific area of production, allowing us to maintain full control over quality and detail.
Under standard conditions (when there is no production queue), the estimated lead time is:
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armor – approximately 4–8 weeks
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footwear – approximately 4–8 weeks
- swords - approximately 8-12 weeks
During periods of increased demand, particularly before the historical event season, production queues may extend the lead time. In such cases, products such as swords, footwear, or armor may require up to 6 months to complete.
We always inform you of the estimated lead time before formally accepting the order and before the deposit is paid.
The deposit secures your place in the production queue.
The Nature of Handcrafted Work
All of our products are handmade. Subtle marks of craftsmanship may be visible — this is a natural characteristic of authentic artisan production, not a defect.
Every element of your order can be refined in consultation with us. The prices listed in the Workshop section refer to the products shown in the photographs. All product images represent our previous work.
If significant modifications beyond standard size or color adjustments are requested, additional costs may apply.
Order Process – Step by Step
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Select the products you are interested in within the Workshop section and place your order through the shopping cart.
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You may include additional details or preferences in the order note.
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You will receive a confirmation email from us, including:
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confirmation of details,
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a link to our measurement guide available on the blog: - click here.
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Once we receive your measurements and finalize all specifications, we prepare a summary.
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You receive a deposit invoice (approximately one-third of the total order value).
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Production begins once the deposit has been received and confirmed.
An order is considered formally accepted once the funds have been credited to our account.
Wishlist & Customer Account
By creating an account on our website, you gain access to your personal customer panel, where you can track your orders and manage your details.
You can also create your own wishlist — allowing you to save selected items for future consideration or later purchase. This is particularly helpful when planning a larger project or gradually completing your historical equipment.
Items Available for Immediate Shipping
Some products may occasionally be available for immediate shipping — such as socks, tunics, small leather goods, or selected bags. We encourage you to regularly check the “Currently Available” category in the Workshop section.
Contact
If you have any questions or require clarification, you may contact us via:
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the contact form,
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live chat,
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social media.
We prefer that all purchases are placed through the shopping cart on our website. However, we are always open to conversation and are here for you — if you have any questions or would like to discuss your project, please feel free to contact us using the options below.
